My Cart

Close

Shipping & Returns

Return Policy

Exchanges
Due to the unique nature of our handmade products, each piece is unique and there is a small chance you receive a piece slightly different than you expect or see in the sample pictures. We will gladly exchange any item for the same piece within 30 days of original shipment date if we have the item in stock. If the item is not in stock you will automatically receive in store credit once we receive the exchanged item(s) at our warehouse (shipping information below). Your returned item must be in the original condition.

Refunds
We accept returns within 30 days of original shipment date. We can refund your order in full or offer you store credit once we receive the exchanged item(s) at our warehouse (shipping information below)

Warranty
Damaged items may be returned within 30 days of original shipment date in exchange for the same item only. If the item is not in stock you will automatically receive in store credit once we receive the exchanged item(s) at our warehouse (shipping information below). We will include your shipping cost in your store credit refund - for this reason please be sure to include your shipping receipt. Keep in mind, our items are all made by hand, with natural materials. Our leather is 100% genuine, full grain leather and will wear with time. Our cotton is hand spun and hand woven, so there will be minor defects in the fabric.

JOYN does not accept international returns or exchanges at this time.

How to Return an Item
To return an item, please contact JOYN our customer service representative by emailing customerservice@joynindia.com with your JOYN order number (found in your order receipt email or your shipping notification email) and a brief explanation of the reason for your return. Then send the items to the following address:

JOYN Returns / Exchanges
710 E. Main St.
Siloam Springs, AR
72761

Thank you for your continued support of JOYN.  Each order you place provides more jobs!

JOYN reserves the right to restrict or disallow exchanges or refunds for any reason.

Hello You!

Enter your email address for stock alerts, discounts, promotions and more!

SEARCH THIS STORE